Help me page

Hello and don’t worry

it happens from time to time that there are problems with the downloads and the ZIP files.

Thats how it works:

After your order and payment, two emails will be sent automatically. An order confirmation and another email with the link to your purchased downloads. If you do not receive the emails within a few minutes, it is most likely due to the following points:

1.
Depending on the provider, e-mails may end up in the spam folder. Please check your spam folder. Since the 2nd mail contains a link, only the one that has slipped into your spam folder can be.

2nd
It happens that you enter an incorrect email address when you order, or you type it by mistake … Then just write to my shop support: hilfmir@bine-braendle.de

3rd
If you enter your data during the ordering process and tick “CREATE AN ACCOUNT”, you can access all of your purchased downloads at any time.

4th
You can log in on every page of the shop under “My page”. The link can be found at the top left or at the bottom in the footer.


5. Zip files
You absolutely need a program to unzip ZIP files. Simply enter the search term ZIP on Google and program suggestions will come up. I personally use 7-ZIP. Usually you can do it on a PC without it.


MOBILE PHONE / TABLET / Mac
But if you have downloaded the zip files with your mobile phone, tablet or Mac, you should download an app from the respective store (Apple / Google Store).
Suggestions for cell phones:

Unzip on the app store
https://apps.apple.com/de/app/unzip-datei-zip-rar-7z-%C3%B6ffnen/id1281374098

Rar in the Google Play Store
https://play.google.com/store/apps/details?id=com.rarlab.rar&hl=de
Suggestions for Mac:

https://www.heise.de/download/product/keka-74860

or

https://www.heise.de/download/product/stuffit-expander-44004

6. Problems with PayPal payments
We noticed that sometimes the redirect to PayPal does not work properly or gets stuck. Unfortunately we have no influence on this.

If this should happen to you, there are 2 options:
You try again later 😉 or
inform me under hilfmir@bine-braendle.de and we will find a solution.

Please follow exactly this order. Otherwise we have problems with the assignment.

If you have any further questions or concerns, please contact the following email address: hilfmir@bine-braendle.de

The emails go to Eki, Sidekick from Bine ;-), who tracks down the lost downloads and technical problems and is happy to help you.

I hope we can help you as soon as possible and I hope you have a lot of fun with the templates.

All the best,

Bine